What is a database check?
When selecting tenants for our rental homes, Daystar's philosophy is that prevention is better than the cure. We believe that it is better to avoid problems before they start.
Part of our service to Landlords when screening potential tenants include a database check. All tenants applying for a property with our office are vetted using Tica and Rp tenant database checks. These are two of the most popular tenancy databases available to agents in Australia and will alert us of any tenants listed for previous rent and lease breaches.
This, along with identification,employment and previous rental history checks ensures the right tenants are selected for each property.
What is a property condition report?
Before a tenant can move into premises, a Residential Tenancy Agreement (lease) needs to be completed, and part of that report includes a "property conditions report".
This is a report that is compiled at the commencement of a tenancy prior to your tenant moving into the property. This detailed report outlines the condition of the property including grounds and gardens at the commencement of the tenancy and is used when the tenant vacates to ensure that the property is left in the same condition (except for fair wear and tear). This is the last inspection carried out as soon as possible after the end of a tenancy, when the tenants have returned their keys. The Property Condition Report is used at this inspection and each item is checked off to make certain that the property is in the same condition as when the tenant took possession (except for fair wear and tear). It is at this inspection that any items that need to be rectified by the tenant are identified.
What is a Routine Inspection?
Routine inspections are conducted after a tenant takes possession of the property and are conducted every six months. These inspections are essential to ensure that your property is being maintained to an acceptable standard (considering the age of the property and rent being paid) and to identify any maintenance and safety issues that may be required. A copy of the routine inspection report is forwarded to you after each inspection and should it be necessary, a member of the Property Management Team will contact you to discuss urgent items noted on the report.
What happens when a tenant stops paying rent?
When a tenant falls behind in their rental payments they are automatically issued with a notice of breach advising them that they are behind and requesting that they rectify the problem.
Tenants will be contacted by phone, sms, in writting and in person. If the rent falls 14 days or more in arrears, or a tenant is consistently late, a notice of termination will be issued seeking vacant possession of the premises in 14 days (plus 4 working days postage as per current legislation).
Notices of termination are enforcable by seeking orders for possession from the Consumer, Trader and Tenancy Tribunal.
All of our property management staff have been fully trained in arrears control procedures and tribunal processes, ensuring a speedy outcome to any breach of tenancy.
How do tenants pay their rent?
Tenants have several options to pay their rent, leaving no excuse for late payments. - By cheque or money order - Internet Banking through their chosen financial institution - Direct debit from their nominated bank account, we will supply the tenant with our account details to arrange an automatic transfer.
When does the rent money get paid into my account?
As part of our standard procedures, on the last business day of every month all monies held, unless instructed otherwise, is paid to you by way of direct debit to your nominated bank account . A statement is issued at the same time outlining the debits and credits for that month.
Daystar First National also offers the option of having bi-monthly payments. This is where monies held are paid at the middle of each month as well as at the end of each month. A statement will be issued with the end of month payment.